TTC 고객 장전 발표하며 Wi-Fi 설치 등 개선안 내놔
TTC 는 모든 요금징수대에서 일회 이용자들에게 데빗과 크레딧 카드를 받도록 하는 안을 포함한 38개 ‘2015년 손님중심 개선안(customer-focused initiatives for 2015)’을 발표하며 올여름까지 완료하겠다고 약속했다.
TTC 를 현대화하고 접근성을 향상시키는데 중점을 두고 있는 개선안은 금요일 발표된 TTC의 세번째 고객헌장(Customer Charter)의 일부로 함께 발표되었다.
모든 스트리트 카에 지불 증명시스템과 모든 문에서 탑승하도록 하는 방안은 올해 안에 완료될 예정이다. 라인 1 지하철 세이트 조지에서 영블로어역까지 와이파이가 사용 가능하도록 이번 봄까지 설치될 것이다.
헌장을 발표하면서 TTC CEO 앤디 바이포드는 헌장은 조직을 투명하게 하는데 중요한 기능을 한다고 말했다.
“제가 여기 왔을 때 우리는 보통 손님 중심으로 일하지 않는다는 비난을 받아왔습니다. 그리고 매우 비밀스러운 조직이고 계속적으로 약속을 지키지 않고 손님을 신경쓰지 않는다는 이야기를 들어왔습니다.”라고 바이포드는 자성의 목소리를 높였다.
“그래서 이 헌장은 저에게 ‘여기 우리에게 향한 비난을 멈출 수 있는 약속을 하겠다’는 강한 메세지입니다. 그것은 시간을 정한 약속입니다.”
개선안은 각각 언제까지 완료하겠다는 명시를 해 놓았다.
TTC 가 내놓은 자세한 내용은 아래와 같다.
• To make the priority seats easier to identify, we are changing their colour to blue. The new blue priority seats will be installed on 40% of our vehicles by the end of Q2.
• Blue priority seats will be installed on 90% of our vehicles by the end of Q4.
• We will complete an overhaul of the street level elevator at Dundas West Station and restore service in the third quarter.
• Construction will begin on the Easier Access project at Royal York Station. When completed in 2017, improvements will include elevators to all levels, an accessible fare gate, automatic sliding doors and improved signage.
• We will complete an overhaul of the street level elevator at the passenger pick up/ drop off (PPUDO) at Finch Station and restore service in the fourth quarter.
• Construction will begin on the Easier Access project at Dupont Station. When completed 2017, improvements will include elevators to all levels, an accessible fare gate, automatic sliding doors and improved signage.
• We will complete a spring cleaning of every station. Pressure washing of walls, floors and pillars at all bus bays, subway stations, passenger pick-up locations, station entrances and train platforms will take place. Attention will also be given to gum removal, graffiti, station signage, telephones, benches, trash containers, elevators and stairs.
• We will complete a fall cleaning of every station. Pressure washing of walls, floors and pillars at all bus bays, subway stations, passenger pick-up locations, station entrances and train platforms will again take place. Attention will also be given to gum removal, graffiti, station signage, telephones, benches, trash containers, elevators and stairs.
• We will complete the reconditioning of 10 station floors and baseboards to a polished finish.
• We will install the redesigned TTC system maps at all subway stations and transit shelters. We have redesigned our system map to make it easier for customers to read. This includes identifying different services more readily, showing bus and streetcar routes more clearly, and reducing clutter.
• We will make next train arrival times available on our website to keep you informed and up to date about our subway service.
• The Line 1 “U” from St George to Bloor-Yonge will be Wi-Fi enabled.
• A new easy-to-follow map of the TTC’s streetcar network will be installed on all streetcars to help you find your way.
• We will install 50 platform video screens, next vehicle arrival screens and station information screens in 20 stations. We will also install 40 LED next vehicle arrival displays in 20 Bus/Streetcar bays.
• Union Station’s newly renovated platform and concourse will open to the public. It will include a new elevator, escalators and improves customer flow to reduce overcrowding.
• All collector booths will accept debit and credit contactless payment for a single ride. This will make paying your fare easier than ever before.
• To help families travel with ease, we will pilot a Family Pass for smart phones during the Pan Am / Parapan Am games.
• We will install bike repair stands at 10 stations to encourage cycling as part of your commute.
• We will upgrade speakers in seven subway stations: Yonge & Bloor, Spadina, Kennedy, Wilson, St. Clair West, Glencairn and Lawrence West. This will make public address announcements much easier to hear and understand.
• We will add PRESTO to 10 subway stations.
• All streetcars will have PRESTO devices installed at their front doors.
• With community group input, we will finalize the location of the second exit at Chester Station.
• 510 Spadina, 511 Bathurst and 509 Harbourfront will have all new streetcars and will include new features such as PRESTO devices, accessible low floors, all door boarding and air-conditioning.
• We will enhance the new Toronto Rocket subway trains by installing low-ceiling handholds and exterior door chimes.
• We will improve lighting inside 74 Subway trains through the replacement of fluorescent with energy efficient LED lighting.
• We will replace/repair wall tiles at four subway stations, stair tiles at four subway stations and floor tiles at five subway stations.
• All door boarding on 504 King Streetcar will begin making it easier for you to board the vehicle and speed up your journey time.
• We will promote the low cost and convenience of the 192 Airport Rocket with a bus wrap and in-system advertising.
• Proof of Payment (POP) and all door boarding will be implemented on 50% of our streetcar routes.
• All of our streetcar routes will go Proof of Payment (POP) and have all door boarding.
• On line 1 and 2, we will put into service two additional subway trains each during peak hours to reduce crowding and increase service.
• All TTC drivers and station staff will be wearing the new, modern TTC uniform.
• We will provide excellent service during the Pan Am / Parapan Am games through increased levels of service and more customer service staff to support all customers.
• There will be 5% fewer delays (incidents and minutes) on the subway compared to 2014. This is part of our commitment to reduce delays by 50% over the next 5 years.
